Throughout the process, Red Tractor remains committed to making decisions grounded in the facts, Scheme Rules, and the principles of fairness and proportionality.
For full details of the Appeals Procedure, or if you need support, please visit the website or contact us at memberhelp@redtractor.org.uk
Have a Concern? Here’s How We Handle Complaints
At Red Tractor, we believe accountability builds trust. That’s why we’re committed to addressing all formal complaints fairly, efficiently, and transparently. If something doesn’t feel right, we’d really like to know. And don’t worry, sharing anonymously is absolutely fine.
When we receive a complaint, we follow a clear and structured process to ensure its handled properly. First, we assess whether the issue falls within Red Tractor’s remit. If it does, we move on to verify the details. If necessary, we then investigate to gather facts and context. Once the investigation is complete, we act on our findings. Finally, we report back to ensure all relevant parties are informed of any actions taken.
We also aim to resolve complaints in a timely manner. You’ll receive an acknowledgment within one working day, followed by an update within seven days. Our goal is to conclude investigations within 21 days or provide a further update if more time is required.
For more information, including guidance on how to raise a concern or make a complaint, please visit our website. You’ll find details on the types of complaints we are able to investigate, as well as instructions on how to report an issue either directly to Red Tractor or via our confidential TELL US reporting service.